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We bought a 4 piece sectional sofa and the warranty they provide from Uniters in 1/21/2016. The sales man told us it was an excellent warranty that even if our dogs ripped the sofa they would replace it. In October of 2017 I called Uniters because the bonded leather...
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1.2
I didn't like
  • Way they treated me or their warranty coverage
#1155894
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I called Living spaces to see if I could get the underneath cambric repaired on my recliner. They wouldn't do anything because the store 1 year warranty expired two days prior to my phone call. I purchased the 5 year extended warranty, called them filed a claim and...
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1.0
#1130507
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Value City Furniture Pure Promise Warranty is a scam. They promise you that everything is cover WHY PROTECTION? The Most Common Accidents: Rips and Tears on Fabric & Leather Tools in back pocket Keys Kids Toys Burns on Fabric and Leather Cigarettes Candles Heaters...
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#1122709
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Uniters Pure - Uniters stain remover excellent work like a miracle

Wow, excellent job, It work like a miracle. Really love this.
#1105212
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I bought a leather sofa dule loveset and chair at Christmas my husband had a box that had a staple in the bottom didn't no at the time until the damaged was done I called and they sent a teck out he was on the phone the whole time with a wife are girlfriend I tried to...
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#1027992
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Uniters Pure - Terrible Customer Service/Unwillingness to Honor Warranty
Uniters Pure - Terrible Customer Service/Unwillingness to Honor Warranty
My wife purchased leather recliners and such from Hudson Furniture with a warranty through Pure Balance. Everything was fine until my daughter accidentally punctured and scratched one of the recliners. We call support and was connected with Pure Balance, a technician...
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1.2
I didn't like
  • Not good once we submitted a claim
#1014462
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I purchased and new couch and loveseat through American Signature. They sold me the 7 year Fabric Protector Warranty as well. I thought this would be great since I have two large dogs and in the brochure it states that it would fix rips and stains. There was not phone...
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1.0
#999841
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Uniters Pure Protection Plan Review

The worst customer service ever and they are rude. I purchased the warranty but they will not cover the couch because it's bonded leather and it's peeling not ripped. What's the purpose of the warranty then? Either they are lying to the furniture stores on what they will cover and taking consumers money or the stores don't understand what's covered. But the consumers are getting the short end!
1.0
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Advertised vs Delivered
Customer service
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Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
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Newell, North Carolina
#950948
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I too was tricked by this warranty. They will make up excuses and never cover it. All 3 pieces of furniture I bought from Hudsons Furniture are cracking,falling apart and peeling. Also staple are now coming out in certain areas right thru the material. Once I was...
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Anonymous
Anonymous

It took me 3 days to find contact info and it was not in the kit, certificate or website. The warranty wasn't registered as the site claims. My couch is barely 2 years old an...

1.0
#935474
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Reading about all of the complaints for united pure. Wish I had seen them before I purchased a $700 / 7 year warranty agreement. They give you I small print , a very short time span to send in your complaint. Shuffle a few papers around and say you've missed the...
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#886237
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