Bought furniture at Just Cabinets and store suggested I buy a couch warranty because its so worth having and they cover whatever may happen to the couches. Can not believe I was dumb enough to believe the store and purchase that warranty that is a complete lie (THE STORE DOESNT EVEN KNOW ANYTHING ABOUT THIS WARRANTY THEY'RE SELLING).
A tiny booklet is provided and there are about 25 points listed that is NOT covered and about 5 things they may cover but with a lot of EXCEPTIONS to it. I still do not understand what is the purpose of your warranty company, complete scam!!! So that was such a waste of money. Bought this almost like 5 years ago.
After about having the couches for six months the couches started to tear like it was happening all over the couches the worse purchase ever (don't have any pets and barely set in the family room to enjoy the couches). Submitting a claim is the worse part, they asked all these details and not able to provide if its even coverable (waste of time) then someone sits down to review your claim and decides if they're denying or covering takes them about 14 days. I am sure that 1 out of million cases they accept the claim and the rest of them are denied and they DO NOT CARE, do not bother disputing the denied claim, the most ridiculous thing ever. The staining that was on couches were denied because Uniters team were able to tell if the pictures were accidental or done on purpose.
The supervisor told me that "pictures can mean a thousand words" that should tell you a lot about their warranty company, they assume and base it of off their imagination. Based on the pictures the tech provided and I submitted to the warranty team, they have made a decision that damages were done on purpose. WORSE warranty ever! Please don't buy it...
safe your money. Even if it is about 400$ for warranty, its so not worth purchasing it and working with their warranty company is horrible, these people need more customer service skills!
PS Wish I knew about these reviews, all 16 of them are negative and only one positive :( how sad that a warranty company can take advantage of their customers because of $$. Don't bother dealing with supervisors, they are helpless and will read off the warranty booklet to you.
Review about: Uniters Pure Furniture Warranty.
Reason of review: Warranty issue.
Monetary Loss: $1800.
Preferred solution: Let the company propose a solution.
I didn't like:
Way they treated me or their warranty coverage.