filters
state:
Show
city:
Show
product:
Show
I bought a leather sofa dule loveset and chair at Christmas my husband had a box that had a staple in the bottom didn't no at the time until the damaged was done I called and they sent a teck out he was on the phone the whole time with a wife are girlfriend I tried to...
Read more
#1027992
Reply to reviews
Uniters Pure - Terrible Customer Service/Unwillingness to Honor Warranty
Uniters Pure - Terrible Customer Service/Unwillingness to Honor Warranty
Uniters Pure - Terrible Customer Service/Unwillingness to Honor Warranty
My wife purchased leather recliners and such from Hudson Furniture with a warranty through Pure Balance. Everything was fine until my daughter accidentally punctured and scratched one of the recliners. We call support and was connected with Pure Balance, a technician...
Read more
1.2
I didn't like
  • Not good once we submitted a claim
#1014462
Reply to reviews
I purchased and new couch and loveseat through American Signature. They sold me the 7 year Fabric Protector Warranty as well. I thought this would be great since I have two large dogs and in the brochure it states that it would fix rips and stains. There was not phone...
Read more
1.0
#999841
Reply to reviews
I too was tricked by this warranty. They will make up excuses and never cover it. All 3 pieces of furniture I bought from Hudsons Furniture are cracking,falling apart and peeling. Also staple are now coming out in certain areas right thru the material. Once I was...
Read more
Anonymous
Anonymous

It took me 3 days to find contact info and it was not in the kit, certificate or website. The warranty wasn't registered as the site claims. My couch is barely 2 years old an...

1.0
#935474
Reply to reviews
Reading about all of the complaints for united pure. Wish I had seen them before I purchased a $700 / 7 year warranty agreement. They give you I small print , a very short time span to send in your complaint. Shuffle a few papers around and say you've missed the...
Read more
#886237
Reply to reviews
I filed a claim in Nov. I had to call several times before someone called back. Once i talked to them they said they had the wrong number. then someone finally came out a month later. He said i would receive parts at my front door. within 3 weeks. Nothing was...
Read more
1.0
#870093
Reply to reviews
I mailed this letter to Uniters today. Will update the case later. To whom it may concerns Uniters Denial Dispute P.O.BOX 10909 Riviera beach, FL 33419 Dear To whom it may concerns: This letter is to complain about warranty service I recently received from Worrynomore....
Read more
1.0
I didn't like
  • Customer service
#804949
Reply to reviews
I purchased furniture from Value City furniture and purchased the warranty. I filed a claim on the 1st of April 2015. I have yet to get a helpful response from Uniters. I sent an email to the address they gave me, and received a response of "give us 72 hours to...
Read more
1.0
I didn't like
  • Customer service
#624485
Reply to reviews
We bought our couches at Value City in Newport News, Gladys the sales person sold us the UnitersPure Leather Protector Seven Year Limited Warranty. Well our daughter scratched the couches, we called this company and they said they didnt cover this. In their warranty...
Read more
Anonymous
Anonymous

I DON'T THINK A SCRATCH IS A RIP OR A TEAR. I am pretty sure it says it does not cover scratches

Anonymous
Anonymous

Complete SCAM!! They won't cover anything! Value City said to call Uniters Pure and they won't do anything and Uniters pure says to call Value City! Nothing but a run around b...

#345666
Reply to reviews

Uniters Pure - Uniters stain remover excellent work like a miracle

Uniters Pure
#1105212
Wow, excellent job, It work like a miracle. Really love this.
Comment
Show

Uniters Pure Protection Plan Review

Uniters Pure
#950948
1.0
Details
The worst customer service ever and they are rude. I purchased the warranty but they will not cover the couch because it's bonded leather and it's peeling not ripped. What's the purpose of the warranty then? Either they are lying to the furniture stores on what they will cover and taking consumers money or the stores don't understand what's covered. But the consumers are getting the short end!
Comment
Show
Advertised vs Delivered
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Service Scheduling
Staff
Turnaround Time
Value for money
Warranty
Website

Warranty Review

Uniters Pure
#510028
Uniters Pure is a COMPLETE SCAM. Do not buy any warranty from Value City Furniture! Many other stores as well use them.
Comment
Show